Frequently Asked Questions
Your questions answered
General Information
What is Organexia and what services do you offer?
Organexia is a comprehensive platform designed to facilitate event planning by connecting clients with qualified service providers. We offer account creation, client-service provider connection, communication technologies, payment integration, consulting services, training, guides, mediation in case of disputes, and event planning packages.
How do I create an account on Organexia?
To create an account, visit www.organexia.com and click on “Log in / Register”. Follow the on-screen instructions to provide accurate and complete information. Upon successful registration, you will receive a confirmation email.
What are the legal details of Organexia SARL AU?
Organexia SARL AU is a Moroccan legal entity with its head office at Boulevard Moulay Smail, Res Moulay Ismail N22, Etg 5 N19, Tanger, Maroc. Our fiscal identifier is 65923898, and our ICE is 003503459000037. For more details, please refer to the Legal Notice section of our Terms and Conditions.
What types of events can I plan using Organexia?
Organexia supports a wide range of events, including weddings, corporate events, private parties, and more. Our platform connects you with service providers who specialize in various event types.
How do I know if a service provider is verified on Organexia?
Verified service providers have completed our KYB (Know Your Business) process, ensuring they meet our standards for professionalism and reliability.
Booking & Payment
How do I book a service on Organexia?
To book a service, select your event date, choose the desired services, and follow the instructions to add them to your cart. Proceed to checkout, select a payment method, and confirm your booking. You will receive a confirmation email with the booking details.
What payment methods are accepted on Organexia?
We accept payments via bank transfer, cash deposit, online payment using Cards via CMI, and cash on delivery. Detailed instructions for each payment method can be found in the Payment Methods and Billing Terms section of our Terms and Conditions.
Is my payment information secure on Organexia?
Yes, we use SSL/TLS encryption, secure hosting, and comply with GDPR and Moroccan data protection laws to ensure the security of your payment information. For more details, please refer to the Data Security section of our Privacy Policy.
Can I modify my booking after it's been confirmed?
Yes, you can modify your booking by contacting the service provider directly. Please note that changes may be subject to availability and additional charges.
What should I do if my payment fails?
If your payment fails, ensure your payment details are correct and your account has sufficient funds. If the issue persists, contact your bank or our customer support for assistance.
Cancelation and Refunds
What is the cancellation policy for bookings on Organexia?
Users can cancel their bookings according to the specific service agreement terms. Full refunds are provided if the service provider declines the request, fails to respond within 48 hours, identifies a conflict of interest, or cancels the request. Please refer to the Cancelation and Refunds section of your booked service and in the GTCUS for more details.
How long does it take to process a refund?
Refunds are typically processed within 14 days of the refund request using the same payment method as the original payment. For more information, see the Payment Methods and Billing Terms section.
Are there any fees for canceling a booking?
Cancellation fees may apply depending on the service provider’s policy. It is recommended to review the cancellation terms during the booking process. Full refunds are provided only under specific conditions outlined in our Terms and Conditions.
How will I be notified of my refund status?
You will receive an email notification confirming the refund process and status. The refund will be processed using the same payment method originally used.
Account Management
How do I update my account information?
Users can update their account information by logging into their account and accessing the account details. It is important to keep your information up-to-date to ensure smooth service delivery.
What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it. You will receive an email with a link to create a new password.
Can I delete my account on Organexia?
Yes, you can delete your account at any time by sending a request to [email protected] or visiting the Privacy and Data Management section. Your personal information will be deleted in accordance with our data retention policy.
What happens if my account is inactive for an extended period?
Accounts inactive for five years will be deleted to ensure data security. You will be notified via email before deletion. To keep your account active, simply log in periodically.
How do I set up two-factor authentication (2FA) for my account?
To set up 2FA, log into your account and go to Wordfence 2FA section. Follow the instructions to enable 2FA, which will add an extra layer of security to your account.
Legal & Compliance
What are the General Terms and Conditions of Use and Sale?
The GTCUS outlines the guidelines governing the use of our platform to ensure a pleasant and secure experience. By registering on our site or using our services, users accept these terms. For the full document, please refer to the General Terms and Conditions of Use and Sale section.
What is Organexia's policy on data protection and privacy?
We are committed to protecting your privacy and ensuring compliance with GDPR and Moroccan data protection laws. Our Privacy Policy details the types of data we collect, how we use it, and the measures we take to safeguard it. For more details, please refer to our Privacy Policy.
How does Organexia handle disputes and legal issues?
We encourage resolving conflicts amicably. If an agreement cannot be reached, disputes are resolved through arbitration by IRCMAR in Rabat or referred to the competent courts in Tangier. For more information, see the Dispute Resolution and Jurisdiction section.
What are the key legal requirements for service providers on Organexia?
Service providers must comply with local laws and regulations, including obtaining necessary licenses if it is the case and maintaining professional standards. They are also required to complete our KYB (Know Your Business) process and adhere to transparency rules.
How does Organexia handle user data in compliance with GDPR?
Organexia follows GDPR guidelines to ensure your data is collected, processed, and stored securely. Users have the right to access, rectify, and delete their data, and we use pseudonymization and encryption to protect your information.
Support
How can I contact Organexia's customer support?
You can contact our customer support via the contact form on our website or by emailing [email protected]. Our support team is available to assist you with any inquiries or issues you may have.
What are the operating hours for customer support?
Our customer support operates from Monday to Friday, 9 AM to 6 PM (local time). We strive to respond to all inquiries within 24 hours during business days.
How do I submit a support ticket?
To submit a support ticket, log into your account and navigate to the Orders or booking section. Fill out the form with your issue details, and the service provider concerned will get back to you as soon as possible.
How do I track the status of my support ticket?
You can track the status of your support ticket by logging into your account and navigating to the support ticket section. Here, you will see updates on your ticket and any actions taken by our support team.
