General Terms and Conditions of Use and Sale

The guidelines that govern the use of our platform, in order to guarantee you a pleasant and secure experience when planning your events.

Warning: please scroll down to read the General Terms and Conditions of Use and Sale and then Click on accept to accept it.

You have just connected to the www.organexia.com  website of Organexia SARL AU. You must read the following provisions carefully as they constitute a contract establishing the general conditions of services of the electronic catalog of the Company Organexia SARL AU.

By ticking the box indicating “I have read and accept the General Terms and Conditions of Use and Sale” registering on the site, or simply connecting to the PLATFORM and using the services offered, THE USER acknowledges and accepts all the terms of these GTCUS applicable to the use of www.organexia.com

The “click” that you will execute after having filled your order will be worth irrevocable acceptance of the present general conditions. Consequently, you can only order services if you accept the conditions set out below.

1- Legal notice

In accordance with the provisions of Law No. 43-20 relating to trust services for electronic transactions has been put into force, promulgated by Dahir No. 1-20-100 of December31, 2020, we bring to the attention of users and visitors of www.organexia.com, the following information:

• Owner status: legal entity under Moroccan law
• Legal form: SARL AU
• Company name: Organexia SARL AU
• Address (Head Office): Boulevard Moulay Smail, Res Moulay Ismail N22, Etg 5 N19, Tanger, Maroc
• Capital: 100 000 Dhs
• Fiscal identifier: 65923898
• Identifiant Commun des Entreprises ICE: 003503459000037
• Trade register: 149513 of the Tangier Commercial Court
• Business tax identifier: 57229355
• CNSS affiliation number: 5334570
• E-mail address: [email protected]
• The person responsible for the publication is: Organexia
• Contact the publication manager: Contact form or [email protected]
• The publication manager is a legal entity. 
• Hosting Provider: Hostinger International Ltd.
  Cyprus private limited company
  Registered address: 61 Lordou Vironos str., 6023 Larnaca, Cyprus
  Website: www.hostinger.com

2- Acceptance of the General Terms and Conditions of Use and Sale

These General Terms and Conditions of Use and Sale (GTCUS) establish the general framework applicable to Users of the Organexia platform, including both Clients and Service Providers.

Any access to and/or use of the site www.organexia.com constitutes unconditional acceptance and compliance with all the terms of these GTCUS.

Thus, any visitor agrees to read these General Terms and Conditions of Use and Sale when accessing the Platform and before making any service order.

This acceptance is formalized when the Visitor clicks on the “Create an Account” or “Become a Service Provider” button, which serves as an electronic signature equivalent to a handwritten signature. Holding a Personal Account and accessing it implies acceptance of these GTCUS and a commitment to respect all its articles. Without this acceptance by the Visitor, the registration cannot be validated.

These GTCUS apply to the relationships between Organexia, USERS, and Service Providers, framing their exchanges and interactions. They may be supplemented by other general or specific conditions as applicable.

At any time, the version of the GTCUS considered applicable is the one online at the date and time of connection. If a USER does not accept these conditions, they must renounce any use of the PLATFORM. Non-acceptance or contestation of all or part of the GTCUS at the time of connection will result in the suspension of access to the PLATFORM.

Organexia reserves the right to modify or evolve these GTCUS at any time without prior notice. Visitors agree to read these General Terms and Conditions of Use and Sale when accessing the Platform and before making any service order.

Only authorized pages can be viewed without an account, and to access unauthorized pages, creating an account and accepting the GTCUS is necessary.

Users will be notified by email on the change of the GTCUS and privacy policies.

3. Definitions

• PLATFORM: The website accessible at “https://www.organexia.com” in all its forms.
• USER: Any natural or legal person who has accessed the Organexia platform and/or holds an account on the platform. This includes anyone who has made a request to benefit from one or more services offered by Organexia. Service providers are also USERS of the platform. It refers collectively to both Customers and Service Providers unless specifically distinguished.
• Customer: Any individual or organization using the PLATFORM to book services.
• Service Provider: Any natural or legal person registered on the PLATFORM as a service provider, with the necessary titles and authorizations to perform the services they offer.
• Service: Any request or service request submitted by the USER to a service provider through the Organexia platform.
• USER Account or Personal Space: The account or personal space created by the USER on the platform.
• Dashboard: The user interface provided to Service Providers to manage their accounts, view analytics, handle bookings, communicate with customers, etc.

• Service Provider Account or Service Provider Space: The account held by the service provider on the PLATFORM.
• Request: The situation described by the USER to the service provider or the platform during a service request.
• Mission: Represents the agreement between a Client and a Service Provider on a specific event task listed on the Platform, establishing a contractual relationship under the terms outlined in these General Terms and Conditions.

• Services: Refers to all services offered by the Company on the Platform, including mediation between Service Providers and Clients, billing tools, payment tools, and services to assist the Client in finding and selecting providers for task completion.
• Advice: The opinion, recommendation, or response of the service provider or the platform concerning the USER’s request.
• Registration: The online registration process that the USER must complete to access the PLATFORM.
• Content: Any comments, messages, information, or data (text, images, videos, photographs, comments, trademarks, social denominations, etc.) posted by a USER on the PLATFORM.
• Know Your Customer (KYC): Processes used by businesses of all sizes to ensure compliance with anti-corruption laws, verify client integrity, prevent identity theft, financial fraud, money laundering, and terrorism financing.
• Promotion: The set of benefits related to purchasing a service through the PLATFORM, governed by specific rules set by Organexia.

4. Registration, Profile, and Account on the Organexia Platform

• To access the Services, all Users must complete a preliminary registration on the platform to create an account on the Site www.organexia.com.
• Registration on the Organexia site is free of charge.
• Each User can create only one account or user profile, either as a Client or as a Service Provider.

• Customers agree to provide accurate and complete information during registration and to keep their account information up-to-date.
• The Service Provider agree to provide accurate and complete information during registration and to keep their account information up-to-date.
• If any data provided during registration changes, the User must immediately update their account with the new information.
• A Service Provider who wants to list his services or products on the Platform, must first create an account by accurately providing the requested personal and professional information.
• To use the Services, the Service Provider is required to upload all necessary administrative documents on the Site to meet legal obligations and transparency rules (KYC), particularly for due diligence or to prevent fraud.

• The Service Provider must comply with all applicable laws and regulations related to their services.
• Customers must comply with all applicable laws and regulations related to their use of the Platform.
• Users residing outside Morocco must also comply with all obligations applicable to their status in their country of residence, as well as any obligations arising from their use of the Site.
• If a User provides false, inaccurate, outdated, or incomplete data, the Company reserves the right to suspend their registration or permanently close their account and deny access to the Services. Organexia is not responsible for any actions or omissions by the User related to their account.
• Once the registration process is successfully completed, Organexia provides the User with an account.
• Users have the right to suspend or close their Personal Account at any time by sending a request to [email protected] or visiting the Privacy and Data Management, which will result in the deletion of their personal information from the platform mentioned above. Their personal data will be retained in accordance with current regulatory texts.
• Users can contact the platform administrators via the contact form or the email address mentioned above to ask for the deletion of their personal data.

5. Duration, Suspension, and Termination

• These General Terms and Conditions are concluded for an indefinite period from the moment they are accepted by a Member.
• Organexia reserves the right to suspend a User’s access to the Site and Services, either temporarily or permanently, and/or to terminate the agreement outright, without notice or compensation, and without prejudice to any claim for damages.
• After five years of inactivity, the account will be deleted. This period is chosen due to the nature of the platform, which is intended for private event organization. Users may not organize events frequently and might take a long time to log in again. This ensures their data remains secure without premature deletion. Users will be notified by email prior to account deletion due to inactivity.
• The User will be informed by email of the termination or confirmation of the termination of their account. Their data will be destroyed at their request or at the end of the legal retention periods from the date of account termination.
• For statistical purposes, data will be deleted after two years. This period is chosen to balance the need for operational analytics and compliance with data protection regulations, providing ample time for users to reconsider their participation while ensuring data privacy. Users can request data deletion before the two-year mark if desired by visiting the Privacy and Data Management.
• Any User may terminate these General Terms and Conditions and deactivate their account at any time, without notice and without reason. However, it is specified that no termination request from a Member will take effect as long as a Service or Service Contract involving that Member is still ongoing.

6. Services Provided and Operation

6.1 Services Provided:

Organexia offers a comprehensive suite of services related to event planning, including:

• Account Creation: Users can create an account on the platform for accessing various services.
• Client-Service Provider Connection: Facilitates connections between Clients with event planning needs and Service Providers who can meet these needs.
• Communication Technologies: Provides access to messaging and chat technologies necessary for interactions between Clients and Service Providers.
• Payment Integration: Incorporates various payment methods to facilitate transactions for services rendered by Clients to Service Providers.
• Consulting Services: Offers tailored consulting to assist Clients in finding the right Service Provider for their event, and to support service providers in managing their entities and in optimizing their revenue using our platform.
• Training and Guides: Provides access to training materials and guides to enhance Users’ understanding and usage of the platform.
• Mediation in case of dispute: Users should contact the platform administrators. An arranged call will be held to solve the problem. The steps involved in the mediation process include gathering relevant information, facilitating a discussion between the parties, and proposing a resolution.
• Event Planning Packages: Offers individual service bookings and comprehensive event organization packages.

Organexia does not intervene in the determination, assessment, or validation of the fees proposed by Service Providers.

6.2 Platform Operation:

Service Request Submission:

• Date Selection: Users select a suitable date for their event.
• Services Display: The platform displays all available services for the selected date.
• Filter and Sorting Options: Users can modify filters or sorting criteria to refine their search.
• Service Provider Selection: Users choose the service that meets their criteria.
• Service Details and Pricing: Users enter the service page, read provided information, browse photos and videos, and select additional elements to define the final price.
• Payment Method Selection: Users select a payment method and proceed with the payment.
• Confirmation: Upon successful payment, Users receive an email confirming the payment and service reservation, including the order or booking ID.

Handling a Service Request by the Service Provider:

• Notification of Service Request: Once a User submits a service request and payment is processed, the request details are transmitted to the selected Service Provider, who is notified by email.
• Service Provider Response Options: Service Providers can choose to automatically accept all requests or manually monitor requests through their dashboard.
• Manual Monitoring: Service Providers who choose manual monitoring must accept or decline the request within 48 hours.
• Delay of Answer: If a Service Provider fails to respond within 48 hours, the reservation will be canceled, a refund will be issued, and the customer can choose another service provider.

• Decline of Service Request: If a Service Provider declines the request, the User is informed and fully refunded. The User is then invited to select another Service Provider and submit a new request.
• Acceptance of Service Request: Acceptance by the Service Provider implies a commitment to perform the requested services according to specified conditions and timelines.
• Confirmation and Preparation: Users are informed by email about the acceptance. Service Providers prepare for the event day according to specified details.
• Service Provision: On the event day, the Service Provider performs their role as planned.

Additional Operational Details:

• Account Requirements: Only Users with a valid account can buy and sell services on Organexia. Registration is free.
• Reservation Placement: Orders are placed via the “Reserve now” button on the Service Provider’s page or through a personalized offer.
• Reservation Fulfillment: Service Providers must fulfill their orders and cannot cancel orders regularly or without valid reason. Unjustified cancellations negatively impact the reputation and status of Service Providers. Confirmed abuse will result in account suspension.
• Prices: Prices for services are displayed on the platform and may vary based on specific event requirements.
• Payment Methods: Users must not offer or accept payments using any method other than through Organexia.com.
• Booking Confirmation: Bookings are confirmed upon receipt of payment. Customers will receive a confirmation email detailing their booking and any relevant information.

Service Provider Dashboard Features

Service Providers will have access to a dedicated dashboard with the following features:

      I.         Home

• Store Statistics: View a summary of the store’s performance, including gross sales, admin fees, items sold, and orders received for the current month.
• Notifications: Receive updates about verification, support requests, refund requests, new inquiries, and announcements.
• Store Analytics: Access detailed analytics about store performance, including product stats and regional data.
• Inquiries: check new queries asked by customers and take necessarily actions very easily
• Announcements: Receive announcement and updates from the platform administrators.

     II.         Bookings

• Create Booking: Add new bookable products directly from the frontend.
• Manage Bookings: View and manage all bookings in real-time.
• Bookings Calendar: See bookings in a calendar view for better planning and management.

   III.         Orders

• Orders Listing: View all orders placed, filter by status, and perform actions such as marking orders as shipped and downloading PDF invoices.
• Order Status: Manage orders based on their status (e.g., pending, scheduled, partially paid, draft, refund requested, refunded, completed, on hold, processing, pending deposit payment, shipped).

   IV.         Products

• Product Management: Create, edit, and manage product listings.
• Product Stats: Access detailed analytics about the performance of individual products.
• Adding Products: Add products from the vendor dashboard or product page.

    V.         Payments

• Payments Overview: View a summary of transactions, including invoice ID, order IDs, amounts, charges, payment modes, and notes.
• Withdrawal Requests: Request withdrawal of earnings and track the status of requests.

   VI.         Ledger Book

• Transaction History: View all transactions related to the store, including earnings, withdrawals, refunds, and charges.
• Filter Transactions: Filter transactions by status and type for better financial management.

  VII.         Refund

• Refund Request Management: Manage refund requests by filtering them according to their status and approving or rejecting them following store policies.
• Refund Settings: Configure store refund policies.

 VIII.         Analytics

• Store Analytics: Analyze store performance, including daily visitor statistics, top referrers, and top products.
• Product Analytics: Check the performance of individual products and product categories.
• Region Analytics: View analytics by region to target specific markets effectively.

   IX.         Reports

• Sales Reports: Generate sales reports by date, product, and store.
• Stock Reports: View reports on low stock and out-of-stock items.
• Coupon Reports: Analyze the usage and performance of coupons over time.

     X.         Customers

• Customer Management: Manage customer details, orders, and interactions.
• Followers: See a list of users following the store and engage with them directly.

   XI.         Reviews

• Review Management: Manage product and store reviews, approve or disapprove reviews, and respond to customer feedback.

  XII.         Coupons

• Coupon Management: Create, edit, and delete coupons for the store.
• Coupon Settings: Configure coupon settings, including discount types, usage limits, and restrictions.

 XIII.         Chat Box

• Manage Chats: Handle customer inquiries through direct messaging from the dashboard.
• Connect to Chat: Ensure availability for chat to interact with customers in real-time.

XIV.         Media

• Media Management: Upload and manage images, videos, and other media files for products and store.

 XV.         Settings

• Store Settings: Configure basic and advanced store settings, including store name, slug, email, phone, description, and visibility options.
• Payment Settings: Set up preferred payment methods for commission payouts.
• SEO Settings: Optimize store SEO with titles, meta descriptions, and keywords.
• Policy Settings: Define store shipping, refund, and cancellation policies.
• Customer Support Settings: Provide customer support details, including phone, email, and physical address.
• Vacation Mode: Enable vacation mode to temporarily close the store and set a vacation message.

XVI.         Support

• Support Tickets: Manage support tickets submitted by customers, filter by priority, status, date, product, and more.
• Notifications: Receive email and desktop notifications for support ticket activities.

XVII.         Logout

• Logout: Securely log out from the vendor dashboard.

3. Customer Dashboard Features

Customers will have access to a dedicated dashboard with the following features:

      I.         Orders

• Order Management: View and manage all orders placed, including details such as order status, product information, and payment details.

     II.         Store Credit

• Buy Store Credit: Purchase store credit for personal use or as a gift.
• Redeem Store Credit: Use store credit during checkout for discounts on future purchases.
• Gift Store Credit: Send store credit to others via email for them to use on the Platform.

   III.         Downloads

• Access Downloads: View and download any digital products purchased from the Platform.

   IV.         Two-Factor Authentication (2FA)

• Setup 2FA: Enhance account security by enabling two-factor authentication.
• Manage 2FA: Configure and manage 2FA settings to protect account information and saved payment methods.

    V.         Bookings

• Manage Bookings: View and manage all bookings made through the Platform.

   VI.         Referrals

• Referral Program: Participate in the referral program to earn rewards by referring friends and family to the Platform.
• Track Referrals: Monitor the status of referrals and earned rewards.

  VII.         Communication Preferences

• Manage Preferences: Control the types of communications received, such as marketing promotions and account updates.
• Unsubscribe Options: Update communication preferences or unsubscribe from emails.

 VIII.         Coupons

• Manage Coupons: View and manage all available coupons, including those for discounts, BOGO deals, and store credits.
• Apply Coupons: Easily apply coupons during checkout for various discounts and promotions.

   IX.         Addresses

• Manage Addresses: Enter and save billing and shipping addresses for faster checkout.

     X.         Payment Methods

• Manage Payment Methods: Enter and save preferred payment methods for faster and more convenient checkout.

   XI.         Followings

• Manage Followings: View and manage a list of service providers the customer follows to receive updates and promotions.

  XII.         Support Tickets

• Manage Support Tickets: View and manage all support tickets submitted, track the status, and respond to support queries.

 XIII.         Inquiries

• Manage Inquiries: View and manage all inquiries made to service providers and track their responses.

XIV.         Account Details

• Manage Account Details: Update personal information such as first name, last name, display name, and email address.
• Link Social Accounts: Link accounts with social media platforms like Google, Facebook, and X.
• Password Management: Change and update account passwords.

 XV.         Logout

• Logout: Securely log out from the customer dashboard.

7. Obligations of the Parties

7.1 Obligations of Users

By using this platform, each User agrees to adhere to public order and comply with current laws and regulations, respecting the rights of third parties and the provisions of these General Conditions. Each User is obligated to:

• Behave loyally and fairly towards Organexia, other Users, and third parties.
• Be honest and sincere in the information provided to Organexia and other Users.
• Use the Platform according to its intended purpose as described in these General Conditions.
• Not misuse the Platform to commit crimes, offenses, or violations punishable by the Penal Code or any other law.
• Respect the privacy of third parties and the confidentiality of exchanges.
• Respect the intellectual property rights of Organexia related to the Platform elements and, if applicable, the intellectual property rights of other Users.
• Not attempt to undermine the automated data processing systems implemented on the Platform.
• Not modify the information posted by Organexia or by another User.
• Not use the Platform to send unsolicited messages (spam) or other types of advertising.
• Not disseminate data that diminishes, disorganizes, slows down, or interrupts the normal operation of the Platform.
• Use appropriate language and behavior on the platform to prevent harassment or abusive interactions.

Users also commit to not disseminating messages or information that:

• Constitutes defamatory or false statements against Organexia or other Users.
• Contravenes public order and decency.
• Is injurious, defamatory, racist, xenophobic, revisionist, or detrimental to the honor or reputation of others.
• Incites discrimination, hatred against a person or group of people based on their origin, belonging or non-belonging to a specific ethnic group, nation, race, or religion.
• Threatens a person or group of people.
• Is pedophilic in nature.
• Incites to commit a crime, an offense, an act of terrorism, or glorifies war crimes or crimes against humanity.
• Incites suicide.
• Enables third parties to directly or indirectly obtain pirated software, serial numbers of software, software for hacking and intrusion into computer and telecommunications systems, viruses, and other logical bombs, and generally any software or other tool allowing the violation of others’ rights and the security of persons and property.

Customers commit to the following obligations:

• Booking Confirmation: Ensure that all booking details are accurate and inform the Platform of any changes or cancellations after the reception of notifications and confirmations of bookings made through the Platform.
• Account Security: Maintain the security of account credentials, including passwords and 2FA settings. Report any unauthorized use immediately.
• Accuracy of Information: Provide accurate and up-to-date information for bookings, orders, and account details.
• Compliance with Laws: Comply with all applicable local, national, and international laws and regulations related to platform use.
• Review and Rating System: Submit honest reviews and ratings for services and products purchased through the platform. The platform reserves the right to moderate, edit, or remove reviews that violate the terms of use.
• Cancellation and Refund Policy: May cancel their bookings according to the terms outlined in the specific service agreement. Refunds, if applicable, will be processed based on the cancellation policy of the concerned service provider.

Service Providers commit to the following obligations:

• Order Management: Confirm the availability of the services upon the booking’s notification reception. They are responsible for managing booking statuses.
• Customer Notification: Notify customers of any delays, cancellations, or changes to their bookings.

• Service Level Agreements (SLAs): Respond to booking requests within 48 hours, deliver services as per the agreed timelines with customers, and resolve any service-related issues within 48 hours.
• Information update: Maintain updated professional credentials and comply with all applicable local regulations related to their services. Professional credentials should be updated annually or as required by local regulations.
• Negative Promotion: Not promote their services or any Organexia content via social media or other online promotion platforms in a manner that could negatively impact Organexia’s image and reputation.
• Compliance with Laws: Comply with all applicable local, national, and international laws and regulations related to their services.
• Quality Standards: Adhere to specified quality standards and guidelines to ensure high-quality service delivery.
• Accuracy of Listings: Ensure the accuracy and legality of service listings. Any false or misleading information provided may lead to penalties or account suspension.
• Review and Rating System: Encourage responding to reviews and addressing customer concerns promptly.
• Security: Do not leave phones, computers or other devices used to access the platform unlocked and unattended.
• Cancellation and Refund Policy: Adhere to the cancellation and refund policies agreed upon during registration. Any cancellations or changes in availability must be promptly communicated to Organexia and the Customer.

In case of violation of these provisions or other applicable laws and regulations, or in case of non-cooperation and/or disloyalty, if there is an urgency to stop observed misconduct, Organexia may suspend access to the User account without indemnity and without prior notice.

Organexia reserves the right to terminate the contract binding the parties without judicial intervention, with the contract being automatically terminated by the mere fact of the breach or violation justifying the account deactivation and contract termination. The courts cannot assess the proportionality between the alleged breach and the sanction, i.e., the cessation and termination of the contract.

The decision to terminate will be communicated to the User by email to the address provided when the account was created, indicating the non-compliance with obligations and the right for Organexia to deactivate the User account.

If Organexia deems the breach sufficiently serious to close the User account (e.g., sending unsolicited messages), Organexia may send a notice to the User by email to the address provided when the account was created, giving the User 30 days to rectify the situation and submit a sworn statement ensuring no further breaches will be committed.

7.2 Obligations of Organexia

Organexia acts as a technological platform facilitating the connection between service providers and USERS for service provision suggested by the service providers. Organexia is not a party to the relationship between the USER and the service provider and is not responsible for the quality, performance or content of the services.

Regarding the use of the Platform’s functionalities, Organexia’s general obligation is one of means. Organexia does not have any obligation of result or strengthened means of any kind.

Organexia has implemented all appropriate technical and organizational measures to ensure the secure use of the Site and, in particular, to prevent Personal Data from being altered, damaged, destroyed, or lost accidentally, or accessed or unlawfully disclosed by unauthorized third parties, as well as to prevent any other form of unlawful processing of such Data.

Organexia commits to making all efforts to ensure continuous access and use of the Platform 24/7. However, the User acknowledges that interruptions to the Site may occur accidentally, due to internet network congestion, or for the purposes of maintenance or updating the Site. It is specified that no interruption, regardless of its nature, shall give rise to any compensation.

However, Organexia draws Users’ attention to the fact that current Internet communication protocols do not ensure certain and continuous transmission of electronic exchanges (messages, documents, sender or recipient identity).

Organexia commits to providing clear, transparent, and fair information on its intervention modalities.

For promotions, Organexia commits to specifying any minimum usage or duration required to benefit from them.

8. Payment Methods and Billing Terms

Organexia provides various secure payment methods to facilitate smooth transactions between Users and Service Providers. Below are the detailed payment methods and billing terms:

Payment Methods

1. Bank Transfer:

• Users can transfer the payment from their bank to Organexia’s bank account to pay for a chosen option. The transfer receipt, along with the order number, must be emailed to activate the chosen service. Activation will occur only after the funds are received in Organexia’s bank account.
• Bank details for transfers:
  • Account Name: Organexia
  • RIB : 007 720 0005331000001007 74
  • IBAN: MA64 007 720 0005331000001007 74
  • BIC/SWIFT : BCMAMAMC
  • Bank: AttijariWafa Bank
  • Address : TETOUAN PRINCIPALE – 23.BD.MOHAMED V, Tetouan, Morocco
• It is necessary to mention your Order/Booking ID as the payment reference. Please note that cash deposits may take at least 24 hours to reflect in our account. Your order will be validated and processed once the payment is received.
• For quicker validation, please email the receipt of your transfer or cash deposit to us via [email protected].
• Note: Unlike card payments, the product is not reserved immediately but only after the final payment validation.

2. Cash Deposit:

• Users can deposit the total amount in cash at any Attijariwafa Bank branch to pay for their chosen option. The deposit receipt, along with the order number, must be emailed to activate the chosen service. Activation will occur only after the funds are received in Organexia’s bank account.
• Bank details for deposit:
  • Account Name: Organexia
  • Bank Name: Attijariwafa Bank
  • Bank Code: 007
  • City Code: 720
  • Account Number: 0005331000001007
  • RIB Key: 74
• It is necessary to mention your Order/Booking ID as the payment reference. Please insist to the bank employee on adding it.
• Please note that cash deposits may take at least 24 hours to reflect in our account. Your order will be validated and processed once the payment is received.
• For quicker validation, please email the receipt of your transfer or cash deposit to us via [email protected].
• Note: Unlike card payments, the product is not reserved immediately but only after the final payment validation.

3. Online card Payment:

• Users selecting a paid option will be redirected to the secure CMI interface to enter their banking details safely. Once the payment is accepted, the chosen paid option is activated.
• The data recorded by CMI on the payment platform on behalf of Organexia serves as proof of all commercial transactions between the User and Organexia.
• For Moroccan cards, the debit is processed 24 hours after the compensation request, which is made at the end of the day when the payment was confirmed. For foreign cards, this period is 48 hours.
• Your payments are secured by the Centre Monétique Interbancaire (CMI), which offers a fully secure payment service.
• Any platform affiliated with CMI can accept cards bearing the logos of Visa, Mastercard, Maestro, JCB, Diners Club, Discover, Union Pay, and CMI.

General Payment and Billing Terms

• Deposit: Customers can pay an advance of 25% through the platform, and then complete the full payment later on.
• Commission: Organexia SARL AU charges a 10% commission on the total service price. This commission is deducted from the 25% deposit and the remaining 15% remitted to the service provider to confirm the reservation.
• Service Booking: Prices for booking services vary based on the selected Service Provider, the type of service, and any additional elements chosen by the User.
• Credit Card: The amount is blocked on the User’s account and only debited once the Service Provider accepts the request.
• Refunds: Users are fully refunded only if:
  • The Service Provider declines the request for any reason.
  • The Service Provider does not accept the request within a maximum of 48 hours after the booking, due to reasons attributable to the Service Provider.
  • The Service Provider identifies a conflict of interest or declares incompetence to provide the service for the event.
  • The Service Provider cancels the request for any reason.
  • The Platform cancels the request for any reason.
• Refund Policy:
  • The refund will be issued using the same payment method as the customer’s original payment. Refunds will be processed within 14 days of the refund request.
  • Refund requests can be submitted for orders with the following statuses: Completed, Partially Paid, Refund Requested, Cancelled, On Hold, Processing.
  • Refund requests are subject to manual approval by Organexia SARL AU to ensure the validity of the request. Automatic approval is not enabled.
  • Customers can choose to receive a monetary refund or a store credit/gift certificate for future purchases. Store credit is non-refundable and must be used within the validity period specified.
  • Customers can request a refund within 7 days from the order completion date.
• General Billing Terms:
  • Prices provided by the Service Provider to Organexia are inclusive of all taxes.
  • Taxes and VAT Obligations: The customer pays the total amount including taxes (TTC) to the platform. The platform deducts its commission, including VAT, and pays the remaining amount, including VAT, to the vendor. The platform is responsible for remitting VAT on its commission to the tax authorities. The vendor is responsible for remitting VAT on their earnings to the tax authorities.
  • Any change in the VAT rate may be reflected in the price of services.
  • The price displayed to the User is the final price they pay.
  • The Consumer guarantees Organexia SARL AU that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the Order Form.
  • In the event of payment by bank card, the provisions relating to fraudulent use of the means of payment set out in the agreements concluded between the Consumer and the card issuer between Organexia SARL AU and its banking establishment shall apply.
  • Organexia pays the Service Provider monthly, after deducting the agreed commission and the prorate of the transaction fees.

Checking the Status of the Online Payment:

After entering your banking details and validating the payment page, the request is transmitted to the Centre Monétique Interbancaire (CMI) for processing. Once processed, you will receive the result on your screen:

I.         If the payment is accepted:

• A digital receipt is displayed indicating the summary of your order and a payment or authorization number. Generally, you will also receive an email notification confirming the transaction.
• Note that at this payment authorization stage, you are not necessarily debited automatically. Two scenarios may arise:
  • The service requires intervention from service provider to accept the order and confirm the payment. You will be debited within 24 hours if you used a Moroccan card and within 48 hours if you used a foreign card. The debit period starts the day after the transaction is recorded.
  • The service does not require any intervention to accept the order and confirm the payment. The transaction is confirmed immediately, and you will be debited within 24 hours if you used a Moroccan card and within 48 hours if you used a foreign card. The debit period starts the day after the transaction is recorded.

II.         If the payment is refused:

• An error message will appear on your screen: “We were unable to process the payment, please try again or contact your bank.”
• You are then invited to:
  • Re-enter your banking details if you believe you made a mistake in the payment information.
  • Check if the transaction amount exceeds your daily/weekly payment limit, reduced by other payments made during the day/week.
  • Contact your bank to check if there are other reasons for the payment rejection. Provide the transaction amount and date to your bank for assistance.

Pricing and Payment

• Payment Terms:
  • Customers agree to pay the listed prices for services and products at the time of booking or purchase.
  • All payments must be made through the approved payment methods available on the Platform.
  • All payments made via Organexia are primarily intended for the service providers, with the exception of Organexia’s commission.
  • Transactions are carried out in Moroccan dirham. Prices displayed on the platform can be expressed in any currency. However, it is the DH displayed on the payment pages that constitutes the currency of the electronic transaction. Customers using a foreign card are debited with the currency of their account for the equivalent amount in dirham, according to the exchange rate on the day of settlement.
• Store Credit:
  • Store credit can be purchased or received as a gift and used for future purchases on the Platform.
  • Store credit is non-refundable and must be used within the validity period specified.

9. Withdrawal Clause

In accordance with Article 42 of Law No. 31-08 related to consumer protection, the right of withdrawal does not apply to services offered by our platform that are reserved for a fixed date and whose execution begins immediately after the reservation is confirmed.

This exclusion is justified by two main reasons:

• Engagement of Resources:

Once the reservation is confirmed, the service provider begins to mobilize the necessary resources for the service (reserving rooms, preparing equipment, engaging staff, etc.). These preparations incur obligations and costs for the service provider, making any cancellation financially burdensome.

• Inflexibility of Fixed Dates:

Events with fixed dates cannot be rescheduled or canceled without causing significant disruptions. This rigidity explains why the right of withdrawal cannot apply to these services.

By accepting our general terms of sale, the consumer acknowledges and accepts that these services are not subject to the right of withdrawal.

10- Limitation of Liability

• Platform Access and User Responsibility: The Platform is accessible via the internet. Users are responsible for the installation and maintenance of their terminal and internet connection. Users acknowledge and agree that any notifications under these General Conditions may be sent to them via the contact email address provided during the creation of their profile on the Site. Users are responsible for any direct or indirect damage they may suffer due to inaccurate, incomplete, and/or misleading information provided during their registration or due to the lack of updates to this information, and they assume all consequences of such.
• Service Provider Obligations and Independence: Service Providers act independently and are not subordinated to Organexia SARL AU. The services provided by Service Providers are under their sole responsibility, adhering to their ethical guidelines, for which they are solely accountable. Service Providers acknowledge that they retain full responsibility for their legal and tax obligations concerning invoicing. Organexia SARL AU cannot be considered as an employer or agent of a User. Therefore, there is no subordination relationship, particularly of an employer/employee or agent nature, between the Company and a User.
• Independent Opinions: All opinions, advice, or responses provided by Service Providers are personal and do not reflect the positions of their affiliated organizations. The information displayed in a Service Provider’s profile is indicative, similar to a resume. The responsibility for the veracity or legitimacy of the information rests solely with the Service Providers. The advice and opinions given are strictly personal and delivered independently. Organexia SARL AU cannot be held responsible for any non-compliance with ethical or professional rules by the Service Providers, nor for any fraud, tort, or offense committed by the Service Providers, Users, or any third party during the use of the Platform.
• User Requests and Additional Costs: Customers are solely responsible for their requests to the Service Provider. In case of an error in the description of the request, Customers will bear any additional necessary services and related costs. Organexia SARL AU strives to ensure the accuracy and completeness of the information and documents provided by the Service Providers on the Platform. However, the Company cannot be held responsible for any violations of the obligations incumbent upon them, particularly in the fight against undeclared work and compliance with transparency rules, as well as any resulting damages.
• False Information and Content Responsibility: Organexia SARL AU strives to ensure that only the best Service Providers are featured on the Platform and that they deliver high-quality services. However, Organexia SARL AU does not guarantee the legitimacy of User requests or the content, quality, completeness, accuracy, or legal compliance of the services provided by the Service Providers. The responsibility for the veracity or legitimacy of the information rests solely with the Service Providers.
• Platform Availability and Obligation of Means: Organexia SARL AU makes every effort to ensure access and proper functioning of the Platform and Services 24/7. Organexia is committed to implementing the necessary means to provide the Service within the framework of an obligation of means only, and not within the framework of an obligation of results. No warranty is provided by the Company, other than the conformity of the Platform to these General Conditions. Organexia SARL AU is not liable for any direct or indirect damages arising from the use of the Platform or services. In case of a data breach, users will be contacted by email with details of the breach and steps being taken to address it. Organexia will take immediate action to mitigate the breach and support affected users, including providing information on how to protect their data.

Force Majeure

• The responsibility of Organexia cannot be implemented if the non-performance or delay in the performance of any of its obligations described in these GTC results from a force majeure event.
• Organexia is only liable for the performance of its obligations insofar as they are not impeded by an event of force majeure.
• Force majeure in contractual matters occurs when an event beyond the control of the debtor, which could not have been reasonably foreseen at the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the performance of their obligation by the debtor. If the impediment is temporary, the execution of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is permanent, the contract is terminated by law and the parties are released from their obligations under the conditions provided by the Civil Code.
• In this respect, the responsibility of Organexia cannot be engaged, in particular, in the event of a hacker attack, unavailability of materials, supplies, spare parts, personal or other equipment; and interruption, suspension, reduction, or disturbances in electricity or other utilities or any interruptions of electronic communication networks, as well as the occurrence of any circumstance or event outside the control of Organexia occurring after the conclusion of the GTC and preventing execution under normal conditions.
• It is specified that, in such a situation, the User cannot claim any compensation and cannot take any action against Organexia.
• In the event of the occurrence of one of the above-mentioned events, Organexia will endeavor to inform the User as soon as possible.

11. Indemnification

• Users agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from any and all losses, expenses, damages, and costs, including attorney fees, resulting from any violation of the general terms and conditions of use of the Organexia platform.
• Users agree to indemnify Organexia/the Company, its directors, officers, employees, and agents against any wrongful or negligent behavior on the part of the users.
• Service providers agree to indemnify Organexia for any claims or costs arising from their failure to comply with their tax obligations.

12. Dispute Resolution and Jurisdiction

We encourage our customers and service providers to resolve conflicts amicably. If an agreement cannot be reached, users are advised to contact Organexia’s customer service for assistance.

These General Terms and Conditions of Use and Sale (GTCUS) are governed by Moroccan law. Any disputes arising from the use of the Platform or services, or relating to the formation, conclusion, interpretation, and/or execution of these GTCUS, will be resolved through amicable negotiation.

If a resolution cannot be reached through negotiation, the disputes will be definitively and exclusively settled in accordance with the regulations of the International Court of Mediation and Arbitration IRCMAR in Rabat by an arbitrator appointed in accordance with these regulations.

If neither amicable negotiation nor arbitration resolves the dispute, the matter will be referred to the competent courts within the jurisdiction of the Tribunal of Tangier, where the company’s headquarters are located. The reference language for the settlement of potential disputes is French or Arabic.

13- Non-bypassing

The service provider and the customer are obliged to conclude the service contract via the Organexia platform. The user undertakes not to carry out any work outside the platform.

If one of the users requests to conclude the contract by bypassing the platform, the bypass request must be rejected and returned by the other user, who must immediately inform the platform administrators of the bypass request of which he has become aware by sending an email to [email protected].

14. Hypertext Links

Organexia websites may include hyperlinks to other websites or resources available on the Internet. These links are provided solely for the convenience of Users, who acknowledge that using these links is at their own risk and under the respective terms and conditions of the third-party sites.

Links to Third-Party Sites:

• Convenience and User Risk: Hyperlinks on the Organexia Site or in emails may direct Users to third-party or partner sites. These links are provided for convenience only. Users who click on these links do so at their own risk and in accordance with the terms governing those sites.
• No Responsibility for Third-Party Content: Organexia does not endorse or control these external sites and is not responsible for their availability, content, or services. Any damage or issues arising from the use of these sites are the sole responsibility of the User.
• User Responsibility: The use of external links is entirely at the User’s risk. Users must comply with the terms and conditions of the third-party sites they visit.

15. Sanctions

In the event that a User fails to comply with Organexia’s Terms of Use, one or more of the following sanctions may be applied:

• Temporary Account Suspension: The User’s account will be suspended for a period determined by Organexia, during which they cannot log in until the suspension is lifted.
• Permanent Account Suspension: The User’s account will be permanently suspended.
• Deactivation of Services: Services associated with the User’s account may be deactivated temporarily or permanently.
• Account Deletion: The User’s account and all affiliated data will be permanently deleted.
• Funds Blockage: All funds credited to the User’s account may be blocked, preventing any withdrawals from the Wallet.
• IP Ban: The User’s IP address may be banned from accessing the Platform.
• Delayed Execution Penalties: Service Providers will face penalties proportional to the delay and frequency of their late deliveries.

Users can contact the platform administrators to appeal sanctions, explain their situation. Appeals must be filed within 7 days of the sanction notice, and a response will be provided within 15 days.

The decision regarding the applicable sanction is at the discretion of Organexia administrators. In cases involving violations of Moroccan law, Organexia may also file a complaint with the relevant judicial authorities.

In the event of identity theft, any remaining funds in the wallet will not be returned to the seller but will be held in escrow or returned to the clients.

In all cases, the User will be informed of the sanction by email as soon as possible.

16. Governing Language

In case of any discrepancy between the original French version of these terms and any translation into a foreign language, the French version shall prevail.

17. Modification of Terms and Conditions

• Organexia reserves the right to modify any or all parts of these General Conditions at any time.
• Users will be informed of changes to these General Conditions as soon as they are posted on the Site.
• If a User does not agree with the new General Conditions, they have 15 days from the date of notification to inform Organexia by email at [email protected].
• Any use of the Site or Services following a modification to the General Conditions implies acceptance of the said modifications by the User. Therefore, each User agrees to regularly review the “General Conditions of Service” section of the Site to stay informed of any changes to the General Conditions.
• Any notification under these General Conditions may be made through the email address provided by the User.

18. Nullity and Waiver

• If any clause of this contract is declared null and void due to a change in legislation, regulation, or a court decision, this shall not affect the validity and compliance with these General Conditions.
• The failure of the Company to exercise any of its rights under these terms does not constitute a waiver of those rights.

19. Intellectual Property

All content on the Organexia platform, including but not limited to text, images, drawings, logos, videos, sounds, data, graphics, software, mobile applications, and databases, is the exclusive property of Organexia, except for any content provided by its Users and except for trademarks, logos, or content belonging to other partner companies or authors. This content is protected by the provisions of Moroccan law, specifically Law No. 17-97 on industrial property, promulgated by Dahir 1-00-19 dated February 15, 2000, as amended by Law 31-05, and Law No. 2-00 on copyright, promulgated by Dahir 1-00-20 dated February 15, 2000, as amended by the law of February 14, 2006.

Users are prohibited from:

• Downloading, representing, reproducing, copying, modifying, transmitting, exploiting, or using any elements of the Site in any manner, even partially.
• Decompiling or reverse engineering the Site.
• Extracting or attempting to extract (including through the use of data scraping robots or any other similar data collection tool) a substantial part of the Site’s data.

Organexia reserves the right to use all published delivered works and logo designs for marketing and promotional purposes of Organexia.

Any reproduction, distribution, modification, adaptation, retransmission, or publication of these elements, even partially, without the express written permission of Organexia, is strictly prohibited. Any violation of this prohibition constitutes infringement, which may result in civil and criminal liability for the infringer. Additionally, the owners of the copied content may initiate legal action against the infringer.

Organexia grants Service Providers a personal, non-exclusive, and non-transferable right to temporarily use the aforementioned elements to enable the use of the Platform and the execution of these GTCUS. This right of use ends upon the termination of the account granting access to the Platform, for any reason.

All publications written by the Service Providers and posted from their Personal Space on the Platform are and remain the property of the Platform.

By using the platform, users consent to the use of their generated content (such as reviews, comments, and photos) for marketing and promotional purposes by Organexia.

20. Legal References:

The Service Provider and Organexia are subject to Moroccan law, particularly the following legal texts:

• Dahir No. 1-07-129 of 19 Kaada 1428 promulgating Law No. 53-05 on the electronic exchange of legal data.
• Law No. 31-08 promulgated by Dahir No. 1-11-03 dated February 18, 2011, concerning consumer protection.
• Decree No. 2-08-518 of 25 Joumada I 1430 issued for the application of Articles 13, 14, 15, 21, and 23 of Law No. 53-05 on the electronic exchange of legal data.
• Dahir No. 1-09-15 of 22 Safar 1430 promulgating Law No. 09-08 on the protection of individuals concerning the processing of personal data.
• Decree No. 2-09-165 of 25 Joumada I 1430 issued for the application of Law No. 09-08 on the protection of individuals concerning the processing of personal data.
• Prime Minister’s Decision No. 3-33-11 dated March 28, 2011, approving the internal regulations of the National Commission for the Protection of Personal Data.
• Dahir No. 1-11-03 of 14 Rabii I 1432 promulgating Law No. 31-08 establishing consumer protection measures.
• Dahir No. 1-03-197 of 16 Ramadan 1424 promulgating Law No. 07-03 amending the Penal Code regarding offenses related to automated data processing systems.

This section can be regularly updated to reflect any changes in the relevant laws and regulations.

21. Contact Information

For any questions or concerns regarding these General Conditions of Use and Sales, please contact us at [email protected]

lateste update: 26/06/2024

I have read and accept the General Terms and Conditions of Use and Sale